We’re excited to announce that the Amplify Help Center has been migrated into module-specific Knowledge Bases (KBs), making it easier to find solutions quickly.
These new KBs also include several design enhancements, built for quick topical understanding and easy navigation across all devices.
What is changing?
- We’ve Separated Amplify Help By Module: Help resources for each Amplify Module are now housed separately in unique KBs. In other words, each module now has its unique URL, home page, and module-specific search. Every help.myamplify.io 'card' now links to a separate Help Center (below).
- Search:
- Help.myamplify.io: Still searches all Amplify Help.
- Module-Specific KBs: Searches only resources in that KB, as well as Account Basics and Partners Help Centers (mbaccount.zendesk.com and mbpartners.zendesk.com, respectively)
- Design Enhancements:
- 25% wider for large screens
- Collapsible left sidebar
- Table of Contents (TOC):
- Can display two heading levels
- Always visible as you scroll down
- Content Aware (highlights your position in the article)
- Appears on Mobile/Tablet view (which previously had no TOC).
Why are we making these changes?
Improved Search Results:
- Module-specific Help Centers return Search results relevant to just that module, making it much simpler to find what you're looking for quickly, and improving search accuracy.
More Intuitive Navigation:
- By using separate KBs, we can provide module-specific home pages that offer intuitive topical navigation (below).
Targeted Communications:
- Unique KBs enable us to share module-specific resources, tips, and announcements more effectively on a product-by-product basis.
Design Enhancements:
- Use our enhanced Table of Contents to find (and digest) solutions more easily than before. Skim and review topics in a ‘smarter’ display that's more readable across all devices.
FAQs
Can I still access my ticket history?
- Yes, but only by logging in at help.myamplify.io. Because each KB is now unique, new ticket history will be specific to each KB.
- Example: If a customer creates a ticket within our Giving KB, they will not see their Giving ticket if they log in to our People KB.
- Note: Our provider is planning an enhancement to see ticket history across KBs in 2025. Keep your ears to the ground!
How do I navigate between different Amplify Product KBs?
- In the header of each KB is a link titled “All Products.” Click this to navigate back to help.myamplify.io, then click the Amplify Module Help Center you'd like to access.
